Refund Policy

Effective Date: 07/10/2023

Thank you for shopping at HoneyAssil. We value your satisfaction and want to ensure a positive experience with our products. This Refund Policy outlines our guidelines for requesting refunds and returns. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms described below.

Refund Eligibility:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order. We will work with you to either provide a replacement or issue a refund.

b. Incorrect Orders: If you receive an incorrect product or an item different from what you ordered, please contact us within 7 days of receiving the order. We will arrange for the correct item to be sent to you or provide a refund.

Non-Refundable Items:
a. Perishable Goods: Due to the nature of our products, we cannot accept returns or issue refunds on perishable goods such as honey once they have been opened or consumed. This policy ensures the freshness and quality of our products.

b. Custom Orders: We do not offer refunds on custom orders, as these are specifically tailored to your preferences and cannot be resold.

Return Process:
a. Contact Customer Support: To initiate a refund or return, please contact our customer support team at contact@honeyassil.shop. Provide your order details, including the order number, product description, and the reason for your request.

b. Return Authorization: In some cases, we may require you to provide evidence of the damaged or defective product. Our customer support team will guide you through the return authorization process and provide instructions on how to proceed.

c. Return Shipping: If a return is approved, we will provide you with the necessary return shipping instructions. Please ensure that the returned item is securely packaged to prevent damage during transit.

Refund Options:
a. Store Credit: In certain cases, we may offer store credit as a refund option, which can be used towards future purchases on our website.

b. Original Payment Method: If you prefer a refund to the original payment method, we will process the refund within 7 business days after receiving and inspecting the returned product. The refunded amount will be equal to the purchase price minus any applicable shipping fees.

Contact Us:
If you have any questions, concerns, or require assistance with our refund policy, please contact our customer support team at contact@honeyassil.shop. We are here to help you and address any issues you may have.

Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.

By making a purchase from HoneyAssil, you acknowledge that you have read, understood, and agreed to our Refund Policy.